In today’s world, enterprises that have shifted to a customer-first approach to service are winning the competitive game across industries. Download this actionable guide and you’ll learn: - The 5 symptoms of an outdated customer experience. - What people-first brands like Away, Glossier, and UNTUCKit are doing to build modern support teams. - Recommendations for how to hire and train customer-centric CX team members. - Strategies for creating a real customer feedback loop between your marketing and customer service teams.